What is a cookie?

Cookies are small pieces of information, stored in simple text files, placed on your computer by a website. Cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have provided such information to the website.

If you do not want to allow cookies (or only allow the use of certain types of cookies), please refer to your browser settings, which should allow you to accept or deny cookies (for more information on this, see ‘How to manage and disable cookies’ below). You can also use the browser settings to withdraw your consent to the use of cookies at any time.

By disabling certain categories of cookies, you may be prevented from accessing some of the features of our website.

How do we use cookies?

We, and some of our third-party service providers, like Google, may use different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session cookies (cookies that expire when you close your browser).

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.

Cookies help us deliver the services well and enable us to optimise our approach to meet your needs to ensure that you have a great experience.

Below is a list of cookies that we use on our website and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know. We are not responsible for the privacy policies and practices of any third-party links or services not in our control.

Essential cookies

These cookies are required to provide the basic functionality of the service. Without these it would not be possible for a user to login to our platform.

jsessionidIdentifies the visitor’s session to the service.
intercomIdIntercom cookie to support session management

Preferences cookies

These cookies are set during normal use of the service but are not essential for the service to operate. They help enhance the user experience by remembering the settings applied by the user so the user does not have to repeat them.

NANo cookies currently in use

Third party cookies

Google Analytics

We use Google Analytics to collect information about how the service is being used. Visit https://www.google.com/analytics/ to find out more about Google Analytics and https://policies.google.com/technologies/cookies for information about how Google uses cookies.

How to manage and disable cookies?

For instructions on blocking and deleting cookies, see the privacy and help documentation of your specific browser’s website. If you use more devices and/or browsers you will need to disable cookies on each device and on each browser separately. Here are the locations of the cookie settings for all major web browsers:

  • Internet Explorer – Tools > Internet Options > Privacy tab.
  • Mozilla Firefox – Tools > Options > Privacy menu.
  • Safari users – Edit > Preferences > Privacy menu.
  • Chrome users – Settings > Content Settings > Privacy > Cookies.

If you limit the ability of our websites to set cookies, this may prevent you from using certain features of our website properly and your user experience – which will no longer be personalised for you – may deteriorate. You may also be able to opt out from certain cookies through third party cookie management sites. Disabling cookies may prevent you from using certain parts of our website. If you delete your cookies from the browser, you may need to remember to re-install opt-out cookies.

For more information about how to manage cookies, including opting-out of different types of cookies please visit: https://www.aboutcookies.com/

You can also find more information about how to opt-out of targeting cookies by visiting: www.youronlinechoices.com