Pen underwriting accelerates bordereau process from hours to minutes with gather360
As a virtual insurer Pen underwriting fulfil the functions and services of a traditional insurance company from sales, distribution, pricing and product innovation through to claims, analytics and governance. With a partner network of over 350 coverholders the Pen underwriting team deliver risk, policy and claim expertise in the UK market.
Pen underwriting handle over 500 bordereaux on a monthly basis. With policy, claim and risk files covering multiple ines of business, maximising operational efficiency for processing bordereaux is key. Partner source systems generating multiple bordereaux with varying formats meant consolidating data was a challenge.
Getting partner data into a format which could be used internally for downstream system processing and reporting was an overhead for the operations team and impacted market responsiveness.
Pen needed a lightweight easy to use solution that could be integrated into their existing landscape and efficiently handle large volumes of partner data.
In meeting their key challenge, gather360 provided a standardised approach for the collection, cleansing and transformation of partner data while applying the required level of governance.
Pen had the ability to define standard rules which could be adopted across partners, providing an accelerated auditable approach for managing bordereaux for use by business teams and downstream systems.
With no set-up constraints the solution was easy to deploy with minimal disruption to business operations.
For Pen using gather360 has led to a marked increase in efficiency.
The operations team have a better understanding and visibility of the partner data coming into their business. With this improved transparency the team can effectively manage the root cause of bottlenecks caused by data and have a more governed approach for managing business data.
- Overall speed of processing bordereaux has gone from hours to minutes
- Pen have a standard streamlined process for managing partner files with improved overall operational efficiency
- Data cleansing, validation and transformation rules are enabled on partner data removing the need for manual intervention while maintaining data integrity
- By adding data enrichment Pen have enhanced standalone datapoints with additional data providing more context and in turn enabling better informed business decisions
- A ‘slick, user-friendly tool’ with chat support means on-boarding new users is seamless
- gather360 has provided an alternative and easier delivery model to traditional solutions
“WITH gather360 WE’VE SEEN A SIGNIFICANT REDUCTION IN THE TIME REQUIRED TO PROCESS OUR BORDEREAUX. COMPLEX FILES WHICH PREVIOUSLY TOOK HOURS CAN NOW BE RESOLVED WITHIN MINUTES.”
MICHELLE BREE -DIRECTOR OF OPERATIONS PEN UNDERWRITING
gather360 allows the request and consolidation of data from partners using a simple, efficient and secure approach. It enables the build of business datasets which can be used for reporting, analysis or further processing.
gather360 cloud based solution can be implemented within days and integrated into operational systems or used as a standalone solution for managing business data while ensuring data governance.
To understand how you can decide if gather360 is a fit for your business call us on +353-1-2548820 or email email@example.com
“THE PROFESSIONALISM, RESPONSIVENESS AND ABILITY TO PROBLEMSOLVE DEMONSTRATED BY THE TES TEAM THROUGHOUT THE ENGAGEMENT WAS JUST AS IMPRESSIVE AS THE PLATFORM ITSELF”
MICHELLE BREE, DIRECTOR OF OPERATIONS, PEN UNDERWRITING